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Something not working? Write to us.

We usually reply within one or two days.

support@purgy.app

New to Purgy? The step by step guide covers installing it, the first scan, and what the colours mean.

Recovering something Purgy removed

Cleaning sends items to the macOS Trash. Open the Trash in Finder, right-click the item and choose Put Back. macOS returns it to exactly where it came from. This works until you empty the Trash, which Purgy never does without asking.

The one exception is Delete permanently. It is a separate button, it is never pre-selected, and it does what it says: those files skip the Trash and macOS cannot bring them back. If you are not sure, use the Trash. That is why it is the default.

Licenses and activation

One $20 license covers 3 Macs. There is no account to create. The key you receive by email is the whole thing. If you have replaced a Mac and run out of activations, email us and we will reset them.

Lost your key? Email from the address you bought with and we will resend it.

Refunds

If Purgy turns out not to be right for you, email within 7 days of purchase and we will refund you in full. You do not need to explain yourself. The full terms are on the refund policy page.

Full Disk Access

macOS hides parts of your disk from every app until you grant Full Disk Access inSystem Settings → Privacy & Security → Full Disk Access. Without it, Purgy still scans, but some folders will read as smaller than they are. You can revoke the permission at any time in the same place.

If you granted access and Purgy still cannot see everything, quit and reopen the app. macOS only applies the change to apps that start afterwards.

System requirements

macOS 12 Monterey or later, including macOS 27. Purgy is a universal binary built against the macOS 27 SDK and runs natively on Intel (x86_64) and Apple Silicon (arm64).

Suggesting a feature

Missing something, or want Purgy to handle a kind of file it ignores today? Thefeedback form takes a minute and goes straight into the list we build from.

Reporting a bug

What helps most, in one email:

  • Your macOS version and Mac model.
  • Which screen you were on and what you clicked.
  • What you expected, and what happened instead.
  • A screenshot, if the problem is visible.

If a file was removed that should not have been, say so first. That is the highest priority thing we fix, and we will want to know the exact path.