7-day refund

How it works

Email support@purgy.app within7 days of your purchase and ask for a refund. There is no form and no explanation required.

Refunds go back to your original payment method through our payment provider. Depending on your bank or card issuer, the money usually appears within 5 to 10 business days.

What you get back

We refund the purchase price. Two things outside our control can make the figure that reaches your account slightly different:

• Currency conversion. If you paid in a currency other than the one charged, your bank converts twice, once on the way out and once on the way back, at whatever rate applies each time. A few percent either way is normal, and none of it is kept by us.
• Payment fees. Our payment provider is the merchant of record, and in some cases a processing fee is not returned with the refund. Where that happens it is deducted by them, not charged by us.

Neither is a restocking fee, and neither goes to Purgy. If the amount that reaches you looks wrong, write to us and we will check the actual transaction instead of guessing.

Try it first

Purgy has a 3-day free trial with no card required. It is the complete app, so you can run a full scan and see exactly what it would remove before paying.

After 7 days

Write to us regardless of the date if something goes wrong: the app stops working, a license will not activate, or an update breaks something. A problem we caused is ours to fix or refund.

Your rights

This policy is in addition to your statutory consumer rights, not a replacement for them. Where local law gives you a longer period or a stronger remedy, that law applies.

Questions

support@purgy.app. See also theterms and pricing.